Expert Routing

Route By Responsibility, Not By Who Happens To Be Online

Responsibility Lift floors: Product, Engineering, Security, Legal, Finance, Business — plus an Unowned Layer when nobody owns the ask.

Product
Primary ExpertMira Chen
Backup ExpertAlex Okonkwo
Current workload 3response SLA 4h
Engineering
Primary ExpertDev Patel
Backup ExpertSam Rivera
Current workload 5response SLA 8h
Security
Primary ExpertJordan Lee
Backup ExpertUnassigned
Current workload 2response SLA 4h
Legal
Primary ExpertRiley Morgan
Backup ExpertChris Park
Current workload 1response SLA 24h
Finance
Primary ExpertTaylor Brooks
Backup Expert
Current workload 0response SLA 48h
Business
Primary ExpertJamie Walsh
Backup ExpertMira Chen
Current workload 2response SLA 8h
Unowned Layer

Questions with no confirmed floor land here until an owner is assigned. EU-RES-2847 spent 12 days here.

Route The Question assigns Architecture → Engineering, Security → Security, Contract → Legal.

Some Questions Need More Than Search

Route Every Hard Question To A Reliable Answer.

AnswerDove is the AI Expert Answer Operations Layer between your customer-facing teams and the experts who actually know — expert-routed, evidence-grounded, human-approved, and traceable from intake to return.